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Privacy Policy

1. Who We Are

This privacy policy explains how OG Car World collects, uses and protects your personal information when you visit ogcarworld.co.uk, contact us, or book any of our car care services. We are committed to handling your data fairly and in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

OG Car World is a vehicle styling and protection studio based in East London. We provide car wrapping, paint protection film (PPF), ceramic coating, paint correction, detailing and valeting, body work, vehicle modifications, ambient lighting and wheel and caliper styling.

For the purposes of data protection law, OG Car World is the data controller of your personal information.

Our contact details

  • Business name: OG Car World
  • Address: Unit 7, Ilford IG6 3XH, United Kingdom
  • Email: customercare@ogcarworld.co.uk
  • Phone / WhatsApp: +44 7300 891109

If you have any questions about this policy or how we use your data, please contact us using the details above.

2. Information We Collect

We only collect the information we need to respond to you, quote for and carry out work on your vehicle, and run our business.

Information you give us

  • Contact and enquiry details: your name, email address, phone number and the message you send through our contact or quote form, by email, by phone or on WhatsApp.
  • Vehicle details: make, model, colour, registration number, and the condition of your vehicle, including any photos or videos you send us or that we take during inspection.
  • Booking details: the services you choose (for example PPF, wrapping or ceramic coating), appointment dates, and any special requests.
  • Collection and drop-off details: the address and time for collection or delivery of your vehicle, and any key handover arrangements.
  • Payment details: invoices and payment records. Card payments are handled by our payment provider; we do not store your full card details.
  • Warranty and aftercare records: the products applied to your vehicle, dates of work and warranty information, so we can honour product warranties.
  • Feedback and reviews: comments or reviews you leave about us, for example on Google.

Information we collect automatically

When you visit our website we may collect technical information such as your IP address, browser type, device type, pages visited and the time of your visit.

Information from third parties

We may receive information about you from Google, Facebook, Instagram, TikTok or YouTube when you interact with our pages or leave a review, and from any partner who refers you to us.

We do not knowingly collect information from children under 13, and we do not ask for special category data such as health or religious information.

3. How We Use Your Information

Under UK GDPR we must have a lawful basis for using your personal data. Below is what we use your information for and the lawful basis we rely on.

  • Replying to your enquiry and preparing a quote: steps before entering a contract, and legitimate interests.
  • Booking, carrying out and invoicing work on your vehicle:
  • Arranging collection and drop-off of your vehicle:
  • Recording vehicle condition before and after work: contract and legitimate interests (protecting you and us in case of a dispute).
  • Registering and honouring product warranties (e.g. PPF, ceramic coating):
  • Sending aftercare advice and reminders about your service: legitimate interests.
  • Keeping accounts and tax records: legal obligation.
  • Sending offers and news about our services: consent (you can opt out at any time).
  • Sharing photos or videos of your vehicle on our website and social media:
  • Responding to reviews and complaints: legitimate interests.

Photos of your vehicle. We love showing off our work. We will only post photos or videos of your car on our portfolio, Instagram, TikTok, Facebook or YouTube if you agree. Where we do, we will blur or hide your number plate unless you ask us not to. You can ask us to remove a post at any time.

Marketing. We will only send you marketing messages if you have opted in. Every message will tell you how to unsubscribe, or you can contact us to stop them.

4. Sharing, Storage and Security

Who we share your data with

We never sell your personal information. We only share it where needed to provide our services, with:

  • Product manufacturers and suppliers, to register warranties on films, wraps and coatings applied to your vehicle
  • Our payment provider, to process payments
  • Our website host, email provider and IT support
  • Our accountant, for bookkeeping and tax
  • Our insurer, if there is a claim relating to your vehicle while in our care
  • The police, courts or regulators, if the law requires it

Everyone we share data with must keep it secure and use it only for the agreed purpose.

International transfers

Some of our service providers, such as Google and Meta, may process data outside the UK. Where this happens, we make sure appropriate safeguards are in place, such as UK adequacy regulations or the International Data Transfer Agreement.

How long we keep your data

  • Enquiries and quotes that do not lead to a booking: 12 months.
  • Customer, booking and vehicle records: 6 years after the work, for accounts and legal claims.
  • Warranty records: for the length of the product warranty (up to 10 years).
  • Vehicle photos used for marketing: until you ask us to remove them.
  • Marketing contact list: until you unsubscribe.
  • Website analytics: up to 14 months.

When data is no longer needed, we securely delete or anonymise it.

Keeping your data secure

We use secure (HTTPS) connections on our website, password-protected systems and limited staff access. Your vehicle and keys are kept in our secure studio while in our care. No method of transmission over the internet is completely secure, but we take reasonable steps to protect your information.

5. Your Rights

Under UK data protection law you have the right to:

  • Access: the personal information we hold about you.
  • Correction: of information that is wrong or incomplete.
  • Deletion: of your information, where we no longer have a reason to keep it.
  • Restriction: of how we use your information.
  • Objection: to us using your information, including for marketing.
  • Data portability: receiving your information in a usable format.
  • Withdraw consent: at any time, where we rely on consent (for example, photos of your car on social media).

To use any of these rights, email customercare@ogcarworld.co.uk or call +44 7300 891109. There is no charge, and we will reply within one month.